Regulatory
Martello Asset Management Limited is licensed and regulated by the Jersey Financial Services Commission and we are authorised by them to conduct Investment Business (“IB”) (License no. IB0313) and Fund Services Business (“FSB”) (Licence No. FSB2324)
Martello Asset Management Limited is also authorised as a Financial Services Provider and regulated by the South African Financial Sector Conduct Authority (Licence no. 51164) to provide advice and promote its services to intermediaries in South Africa.
Our registered and business address is at: First Floor, International Financial Centre 5, The Esplanade, St Helier, Jersey, JE2 3BY.
Copies of our license certificates are available upon request.
Conflicts of Interest
Martello Asset Management Limited has adopted and implemented a Conflict of Interest Management policy that complies with the Jersey IB Code of Practice, Jersey FSB Code of Practice and the relevant provisions of the South African Financial Advisory and Intermediary Services Act 37 of 2002 (“ FAIS Act”). A copy of our Conflict of Interest Policy is available on request.
Complaints
Martello is committed to treating our customers fairly and with full transparency. We take all complaints seriously and have an internal complaints procedure, details of which are available upon request.
We try to resolve any complaints as quickly as possible. Please contact our compliance officer should you have reason to complain.
If after 3 months of your initial complaint you remain dissatisfied either with the way we have handled your complaint or with the outcome, you may be entitled to complain to the Channel Islands Financial Ombudsman, contact details below:
Email: enquiries@ci-fo.org
Address: PO Box 114, Jersey, JE4 9QG
Web: www.ci-fo.org
In South Africa, should your complaint not be resolved within 6 months, you may contact the Financial Services Provider’s Ombud, contact details below;
Email: info@faisombud.co.za
Address: PO Box 74571, Lynwood Ridge, 0040
Web: www.faisombud.co.za
Services to South African Clients
In our dealings with you, we are bound by:
- Financial Advisory and Intermediary Services Act 2002 (as amended) (“FAIS”);
- General Code of Conduct for Authorised Financial Services Providers and their Representatives, 2003 (Notice 80);
- Financial Intelligence Centre Act, 2001 (Act No. 38 Of 2001); and
- The Promotion of Access to Information Act No 2 of 2002 (the “PAIA”)
The PAIA was enacted to give effect to the constitutional right of access to any information held by any private or public body that is required for the exercise or protection of any rights. Certain requirements, however, have to be met for access to any information being granted.
The PAIA requires that a manual be prepared to assist people in exercising their right of access to information. A copy of our PAIA Manual is available upon request.. A request for the Access to Record Form must be completed by the person asking for access to information (“the requester”), which must then be sent to our Information officer. A form is available upon request.
Treating Customers Fairly Policy
Our Treating Customers Fairly Policy is centred around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
A copy of our Treating Customers Fairly Policy is available upon request.
Contact Details
Should you wish to contact us, please direct your correspondence to the appropriate representative:
Jersey – Compliance Officer
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Christopher Carter |
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South Africa – Key Individual and Information Officer
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Simon John Burr |
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